Terms & Conditions

Terms & Conditions

** Clients consent to these conditions by filling in and agreeing to terms and conditions section of
the Kove online registration forms.

Kove is the operating name of The Vyas-Lee Practice (13230194)

Payment terms
1. Payment must be made by BACS transfer. No credit card facilities are available
2. Payment must be made immediately after each session; at latest within 24 hours

Appointment Cancellations
3. We will charge for any appointment cancelled within 24 hours of that arranged session
4. Any session not attended without warning will be charged

Payment for parental consultations
5. Therapy for children tends to be more effective through occasional parent sessions. Where parents
wish to be involved in treatment - whether in person, by video, or by telephone - this time is
chargeable. We charge at the hourly rate, rounded up to the nearest half hour.
6. Five-minute parental update calls are free of charge.
7. There is no obligation for caregivers of children in therapy to attend parental consultations,
notwithstanding a situation where a child is at risk of harm.

Parental Consent
8. Upon agreeing to these terms and entering a child for any procedure with Kove – including
neurodevelopmental diagnostic assessments - the named parent or guardian agrees in full that they
confirm consent for all other parents and/or legal guardians who are required to give consent for
treatment by law. Kove is not responsible for, and is in no way legally liable for, obtaining this
consent.

Further Policies
9. We are bound by the Code of Ethics and Practice of relevant professional accrediting bodies.
Typically our clinicians are regulated by British Association for Behavioural & Cognitive
Psychotherapies (BABCP), or Health and Care Professions Council (HCPC). This may differ from
between clinicians and the details of professional registration of clinician overseeing your care can
be requested at any time. Copies of codes of relevant practice and ethics can be found online:
https://babcp.com/ or https://www.hcpc-uk.org/
10. Subject to us being satisfied that your problem is one that might be helped by psychological
services, we agree to offer you as many sessions as necessary. This is our commitment to you. You
are not contracted to any specific number of sessions. You may terminate therapy without further
cost at any time you wish.
11. The normal duration of each session is 50 minutes. However, we reserve the right to amend that
time for therapeutic reasons. If for any reason you are late for a session, we will see you for the
duration of the remainder, but will be unable to work beyond the allotted time as this will normally
disrupt the clinic for other patients who may be waiting.
12. The cost of therapy includes any written materials we may supply, but excludes the cost of any
books that we may suggest you read.
13. In event that a private health care plan is being used to fund your treatment, therapy will not
commence until approval in writing has been received from the private health care organisation or
you are able to provide the relevant authorisation code.
14. As part of our code(s) of practice we are required to carry out continuing professional development,
and to engage in regular on-going clinical supervision. This is to ensure an ethical and professional
service to clients. We may discuss your case in supervision but would not use any identifying
details.
15. If we wish to record a session we will ask you first.
16. Confidentiality will be maintained within the codes of ethics and legal requirements that we
subscribe to. Confidentiality does not apply where it would mean that we, as your therapy team,
might break the law, or where withholding information means we would breach our codes of ethics.
17. Confidentiality may be breached if we consider there is a risk you might harm yourself or others. In
such exceptional circumstances, where there is concern for your or others’ wellbeing, it may be
necessary for us to consult and seek help outside the therapeutic relationship. In an event where we
are considering breaching your confidentiality, you will normally be consulted first
18. In the case of a disclosure concerning acts of terrorism, vulnerable adult or child protection issues
or drug trafficking, confidentiality will be breached and such disclosures will be passed onto the
relevant authority without delay. Due consideration should be exercised before disclosing anything
of a previously unreported criminal nature, as we are obligated to contact relevant authorities.
19. Our therapeutic relationship will remain a professional one at all times, the boundaries of which
(such as contact outside of our sessions) can be agreed between us during our sessions.
20. Notes will be taken during and after each session, which will be kept in accordance with the Data
Protection Act (1998). These notes will be securely stored. We can discuss the disposal, retention
or otherwise of any such notes at the end of our engagement. They are disclosed to no one other
than a clinician’s clinical supervisor who will use information to assist with best clinical practice,
unless required under a court of law subpoena. You have the right to inspect your records should
you so wish, and this request will be fulfilled during a therapy session.
21. Therapy can at times be demanding and bring up heightened emotion. You may at times find this
process difficult, and feel the need to end therapy. Your feedback on the process will be asked for at
the end of at least some sessions. If you feel unhappy with any aspects of the treatment being
offered please do try and communicate this verbally. This gives a clinician and patient the chance to
address and resolve any barriers or other issues. In the normal course of events you will probably
know when you are ready to finish therapy, and we will agree together on the work we need to do to
prepare for this.
22. We will not suddenly or without warning terminate our contract, except in exceptional
circumstances, which would become clear in the course of the/our work together. This would be
fully discussed at that time. Please note any threats or acts of violence will invalidate this agreement
and therapy will cease. Sessions will not take place if you arrive under the influence of alcohol or
non-prescribed medication.
23. You will be notified of any holidays of clinicians in advance. However, there may also be occasions
when sessions are cancelled by us because of illness, attendance of training sessions, other
meetings, and other reasonable exceptions. We will try to give you as much notice as possible of
any cancellation and will offer alternative replacement times.
24. If you have been referred by an outside agency, for example a solicitor or insurance company and
there is pending civil court case – for example if you have been injured as a result of a road
accident, we draw your attention to the fact that under the Data Protection Act (1988) we may be
obliged to supply copies of our therapy records to a requesting appropriate party provided that you
consent.
25. In the event of you being unhappy with the service you receive, please discuss this with Kove. If you
feel unable to do so or do not receive satisfactory resolution, then you have the right to complain
relevant professional bodies.